Support

Need a hand with PicFrom? Email hello@picfrom.com and we'll usually reply within a couple of days.

Requirements

macOS 14 (Sonoma) or later.
Signed in to iCloud on this Mac, if your originals live in iCloud.
Enough free space on the destination drive for the photos you're copying.

Common questions

The Photos permission dialog didn't appear. Open System Settings → Privacy & Security → Photos and enable PicFrom, then launch it again.

It stopped partway through. Just press Sync again. PicFrom keeps a ledger next to your archive and resumes exactly where it left off — it never re-downloads what's already done.

A few photos are listed as failed. That usually means iCloud didn't hand one over in time. Run Sync again and PicFrom retries them automatically.

How do I send a diagnostic log? In the app, choose Help → Save Diagnostic Log…, then attach the saved file to your email.

When you write in

Please include your macOS version and, if something went wrong, the diagnostic log. It helps us help you faster.